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  • What do you offer?
    We provide expert guidance on selecting Riedell boots, plates, wheels, bearings, and laces to build a skate setup tailored to your needs.
  • Do you have all the models in stock?
    We’re not quite there yet. The boots we currently have are display-only, meaning they can’t be skated on. However, they give you the opportunity to check if the fit and style are right for you. If your specific size isn’t available to try, we’ll be happy to order it for you.
  • How does Riedell color lab work?
    We have a separate page on this subject, you can read it here.
  • Can you mount plates on boots that weren’t purchased from GingerSkates?
    When you purchase a complete Riedell set, plate mounting is included in the price. If you’ve purchased either the plates or the boots from GingerSkates, the mounting fee is €30. If it's just mounting you need, we'll put you in touch with Chris Frank.
  • What models do you have?
    We have a variety of boots for you to try: Riedell 120, 220, 172, 3200, 336, Flair 910, Moxi Jack 1, 2, Lolly...)
  • How long is the appointment?
    A bootfitting session last around 60 minutes and it's up to one skater at the time for space purposes and personalized advice.
  • What's the best way to prepare?
    Explore the skate models on our website to identify your favorites. If you have, bring your current skates and wear your ''skate socks'' for reference. We'll guide you in selecting boots, plates, wheels, bearings and laces.
  • Can't attend a fitting?
    Please try to cancel your booking at least 24 hours in advance to free up the spot for another skater.
  • What happens after my appointment?
    At the end of your session, if you’re ready to move forward, we’ll provide you with a quote. We completely understand that choosing a pair of custom skates is a big decision, no pressure! If you need more time, feel free to get back to us whenever you're ready by sending us an email. For custom designs, please use Riedell’s online Color Lab form and include the PDF with your email.
  • Can I return or exchange my skates?
    Returns or exchanges, or refunds are not accepted. Contact us to discuss specific situations.
  • What if there’s an issue with my skates?
    If you experience any problems, let us know immediately. We’ll work with you to resolve the issue, whether it’s a manufacturing defect or an assembly error.
  • Do you ship internationally?
    Yes, we offer international shipping. Delivery times and costs vary depending on your location. Contact us for specific rates.
  • How long will it take to receive my skates?
    The delivery time depends on availability in Riedell's European warehouse. If your skates are in stock there, we can have them delivered to Amsterdam within 1 to 2 weeks. If they need to be sourced from the USA, the delivery will take approximately 8 to 12 weeks.
  • What are the shipping costs?
    Shipping costs depend on the destination and the size/weight of the package. You’ll receive a detailed shipping when receiving your quote.
  • How should I pay after the appointment?
    We'll provide a quote before finalizing your order. A 50% downpayment is required upon ordering, with the balance due upon delivery in the Netherlands. Payment can be made via bank transfer.
  • When and how do I pay the remaining balance?
    Once your skates are ready, the remaining 50% of the payment will be due. If you're based in the Netherlands, you can pay the balance when you come to pick up your skates. If you're located abroad, we’ll send you a photo of your finished skates before shipping. In that case, the remaining amount must be paid before we dispatch your order. We hope you understand, this is simply a security measure on our side.
  • I’m new to skating. Can you help me choose the right setup?
    Absolutely! We're here to guide you through the process, from choosing the right boots and plates to selecting wheels and other components that match your skating style and goals.
  • What should I consider when choosing components?
    Key factors include: Boot stiffness for comfort and support. Plate material and weight for agility or stability. Wheel hardness for grip or speed. Bearings for smoothness.
  • How can I maintain my skates to keep them in top condition?
    Not much maintenance is needed—unless you skate through water or mud. In that case, it’s a good idea to clean your bearings and apply a drop of oil. We do recommend letting your skates air out after a night of dancing and occasionally polishing the leather to keep them fresh!
  • Why invest in new skates if my current ones still work perfectly fine?
    In the Netherlands, people often prioritize moves over gear, but if you love roller skating and spend hours on it, quality skates are worth the investment. Other sports require similar spending—think road bikes (€500–€2000) or sports memberships (€300–€600). Great skates last for years, and you can upgrade gradually, starting with boots and saving for plates later.
  • I’d love to learn, where do I go?
    There are several good teachers in the Netherlands! In Amsterdam: You could follow skate lessons from GingerSkates Co-Founder, Marylou. For lessons and amazing roller discos, check Skate Heroes. In The Hague: An extensive program of rhythm roller skate training sessions for all levels. They also organize regular international training weekends that we highly recommend, check Es Quint.
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